Refund policy

Returns and Exchanges Policy – Auriella Jewelry

At Auriella, our commitment is to ensure you love your new jewelry. If you're not completely satisfied or have simply changed your mind, we’re happy to offer an exchange or refund. Your satisfaction is our top priority, and we strive to provide the best experience possible.

Can I return my items?

Yes! We accept returns within 7 days from the delivery or pick-up date. Please review the guidelines below to ensure your items are eligible for a return:

To qualify for a return:

  • Items must be in their original condition, with no signs of use, wear, or damage.
  • Earrings must be returned in their original, sealed packaging.

Items that cannot be returned:

  • Worn earrings.
  • Gift cards.

Return shipping fees:

  • A return shipping fee will be deducted from the refund amount.
  • Original shipping costs are non-refundable.

Can I make an exchange?

We offer exchanges within 7 days for all eligible items. Please have your order number or confirmation email ready to start the process.

Exchange guidelines:

  • All items must meet the same qualifications listed under the return policy.

Auriella Warranty

All our jewelry comes with a lifetime warranty. This means that if any material damage or manufacturing defects occur, we will replace your item at no additional cost.

The warranty does not cover:

  • Lost items.
  • Scratches from normal wear and tear.
  • Improper use or storage.
  • Any modifications made after purchase.

When will I receive my refund?

Refunds are automatically processed to your original payment method. Please allow 5 to 10 business days for your bank or credit card company to complete the transaction.

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If you need assistance, feel free to contact our team! We’re always here to ensure you have the best experience with Auriella Jewelry. ✨