FAQ
FAQ
We’ve included answers to some of our more frequently asked questions below.
- What sets Auriella apart from regular semi-jewelry?
Auriella jewelry is crafted using an innovative vacuum coating process, widely adopted in Europe and Asia, setting new standards for quality and durability in the market. Unlike traditional electroplating, vacuum coating provides a highly adhesive layer of 18K gold with a thickness 10 times greater than common coatings. The result is an impeccable, long-lasting, and sophisticated finish that reflects the brand's commitment to excellence.
Designed to withstand the demands of daily life, our jewelry is waterproof, does not tarnish or turn green, and is resistant to high temperatures of up to 200°C. This makes it perfect for individuals who engage in intense physical activities or sweat excessively. Its durability against corrosion ensures that each piece retains its shine and beauty for many years, even with daily wear.
Additionally, Auriella jewelry is 100% hypoallergenic, free from harmful metals like nickel, offering total comfort even for the most sensitive skin. Each piece is carefully designed to combine sophistication, durability, and comfort without compromising environmental responsibility.
With an eco-friendly finish, our jewelry is ideal for any moment in your routine—whether you're in the shower, at the gym, or attending special occasions. Made to last, they maintain their appearance and color, standing by your side in every moment.
Choosing Auriella means opting for jewelry that combines advanced technology, sustainability, and timeless beauty. Jewelry that withstands time, trends, and daily wear while maintaining its essence and elegance.
- How can I track my order?
You can track your order directly in the TRACK YOUR ORDER section at the footer of our website. Additionally, we send updates via WhatsApp and email as soon as your tracking code is available and at every step of the process.
You’ll be notified in real time about the status of your order until it is delivered. ✨
📌 Rest assured, we’re with you every step of the way!
- What warranty does Auriella offer?
Understanding the warranty Auriella provides is essential to making an informed and secure purchase decision on our website.
Auriella offers a lifetime warranty against tarnishing and green staining of our pieces. Additionally, we provide a 1-year warranty for color fading, as we cannot control how each customer uses their jewelry on a daily basis.
- How long will it take to receive my order, and when will it be shipped?
The delivery time depends on your region, the shipping method selected, and the availability of the merchandise. Make sure to check the "Shipping Policy" section for details.
Once your purchase is confirmed, the order processing time, also known as the preparation time, ranges from 2 to 5 business days, Monday through Friday. For orders placed before 12:00 PM, the standard processing time applies. Orders placed after the cutoff time will have an additional day added to the estimated delivery time.
- Can I exchange or return my order?
By making purchases on our website, https://auriella.com/, you agree to the prices, payment terms, and our exchange and return policy, which are subject to change.
Exchange
You can request an exchange within 7 (seven) calendar days from the date you receive the product.
Return
Customers can request a return within 7 (seven) calendar days from the date of receipt, in accordance with the Consumer Protection Code.