Política de Troca

Exchange Policy - Auriella

At Auriella, we strive to ensure your satisfaction with every purchase. That’s why we offer a simple and efficient exchange policy.

Exchange Period

• You may request an exchange within 7 (seven) calendar days from the date you receive the product.

Exchange Conditions

To be eligible for an exchange, the following conditions must be met:

• The product must be unused, in perfect condition, and in its original packaging.

Exchange Process

1. Contact Customer Support:
   The customer must reach out to our Customer Service (SAC) within the established period, explaining the reason for the exchange.

2. Request Review:
   After review, our team will provide detailed instructions for returning the product.

3. Product Shipping:
   The customer must send the product as instructed.

4. Product Inspection:
   Once we receive the item, we will verify its condition.

5. Exchange Fulfillment:

   • If approved, the exchange will be processed for an equivalent item.
   • Alternatively, a new order will be placed with the selected exchange items.

Important Information

• Shipping costs will be specified during the process and may vary depending on the reason for the exchange or return.
• Products that do not meet the above conditions will not be eligible for exchange.

📌 For more information or to initiate the exchange process, contact our Customer Support.